Dial-A-Ride

Hours of Operation

  Phone Service
Bus Service
Sunday Closed Closed
Monday 8am-5pm 6:30am-10:30pm
Tuesday 8am-5pm 6:30am-10:30pm
Wednesday 8am-5pm 6:30am-10:30pm
Thursday 8am-5pm 6:30am-10:30pm
Friday 8am-5pm 6:30am-10:30pm
Saturday 8:30am-1:30pm 9:00am-8:00pm
DART Services
The City of Midland provides Dial-A-Ride Transportation (DART), a demand response curb-to-curb transportation service within Midland's city limits. Drivers cannot go beyond the curb to provide assistance for passengers and cannot carry groceries or other carry-on items on or off the bus. If you need assistance beyond the curb or with carry-on items, you may qualify to travel with your own personal staff at no additional charge. Please contact Amy Dooley at 989-837-6918 with questions.

Demand-Response Service
Time calls are booked on a first-call, first-served basis, and time slots do become filled. Call Dial-A-Ride at 989-837-6940 at least 60 minutes before you need to be picked up, and plan on a 25-minute bus ride to your destination. Ride times may be longer during busier hours (weekdays 7-9 a.m. and 3-5 p.m.).  To increase chances of obtaining a ride at the preferred time, provide as much advance notice as possible.  Dial-A-Ride provides service to the general public including persons with disabilities and elderly riders. When you schedule your ride, please inform the Dial-A-Ride Office if you need the assistance of a lift-equipped bus.

Bay Metro Transfers / Pick-ups

The transfer/pick-up location for connection with Bay Metro Transit is Midland Town Center (corner of Washington and E. Patrick roads in Midland). For additional information please call 989-837-6940 for details.

Dial-A-Ride Emergencies
Riders who have scheduled a bus ride outside of our phone service hours (prior to 8:30 a.m. Monday - Friday, after 5 p.m. Monday - Friday, or on Saturday after 1 p.m.) and are not picked up as expected may call our hotline number (989-837-6999) for emergency bus service.  The emergency hotline may not be used to book rides and is not monitored during Dial-A-Ride phone service hours.

Cancel a Ride
To cancel a pickup, contact Dial-A-Ride at 989-837-6940 during Dial-A-Ride phone service hours. Rides must be cancelled 60 minutes prior to the pickup time or the rider will be responsible for the fare. All evening rides must be cancelled by 5 p.m. weekdays and 1 p.m. on Saturday or the passenger will be response for the fare. Morning rides scheduled for pickup prior to 8:30 a.m. may call the hotline number at 989-837-6999 to cancel their ride. Rides must be cancelled 60 minutes prior to the pickup time.

No-Show Policy
Passengers who book a ride with Dial-A-Ride are required to cancel their ride if they determine that they no longer need the ride.  If you request a pickup and do not show up for that pickup, you will be charged the fare on your next bus ride. You can cancel bus pickups by calling the Dial-A-Ride office at 989-837-6940 during dispatch office hours.

Who Can Ride Dial-A-Ride?

  • Children traveling to school and other activities.
  • Persons with disabilities and those needing lift-equipped buses.  Drivers are trained to handle manual wheelchairs.  Please view the Mobility User Guidelines to review information on guidelines for oxygen tanks and mobility devices such as walkers, strollers, wheelchairs, Amigos, grocery carts, etc. 
  • Seniors travelling to stores, medical appointments, and special events.
  • Anyone needing reliable transportation to get to school, work, or shopping.
2015 Dial A Ride Brochure Front JPG

New Policies 2015