Dial-A-Ride Transportation (DART) provides demand-response public transportation for travel within city of Midland limits.

Demand-Response Service:  Call DART at least 60 minutes before you need to be picked up, and plan on a 25-minute bus ride to your destination. Ride times may be longer during busier hours.

Time calls are booked on a first-call, first-served basis, and time slots do become filled. To increase chances of obtaining a ride at the preferred time, provide as much advance notice as possible.

Standing Order Service:  Make one call and schedule a DART pickup at the same time each day or week.

Call Dial-A-Ride at 989-837-6940 to schedule your ride.

How Dial-A-Ride Works

Persons wanting to use Dial-A-Ride will need to complete a Passenger Information Form (click on link below). If you have multiple family members who will be using our service, a form is required for each individual.

Passenger Information Form*

Any person who is eligible for the reduced fare ($.75 or pink tickets) under the Americans with Disabilities Act (ADA) needs to have a medical doctor or mental health professional complete the ADA verification section of the Passenger Information Form. New riders have 30 days to provide Dial-A-Ride with their ADA verification. If the ADA verification is not received within 30 days, the passenger will be required to pay full fare ($2.00 or yellow tickets) until ADA verification has been submitted.

Senior citizens (60 years or older) automatically qualify for the reduced fare and do not need to complete the ADA verification section for the Passenger Information Form.

Please contact Jan Yuergens at 989-837-6908 with any questions you may have.

Whether you have a one-time need or a standing order service, it is important to note that scheduled pickup times will be plus or minus 10 minutes. For example, for a 9:00 a.m. pickup, the DART bus could arrive between 8:50 a.m. and 9:10 a.m.

The driver will only wait two minutes before continuing on to the next stop. No shows will be charged, and the fee must be paid before service resumes.

Plan on a 25-minute bus ride to your destination. Ride times may be longer during busiest hours (weekdays 8-9 a.m. and
3-4:30 p.m.)

Who Uses Dial-A-Ride?

• Children traveling to school, daycare and activities. Telephone numbers are kept on file for children who ride regularly.

• Mobility-challenged persons or those with a disability, and those needing lift-equipped buses. Drivers are trained to handle wheelchairs. The ride is free for persons assisting non-ambulatory riders. 

• Seniors traveling to stores, churches and special events. 

• Anyone needing reliable transportation to get to school, work or shopping.

DART is dedicated to helping our disabled and elderly riders. Please inform the dispatcher if you need the assistance of a lift-equipped bus or if we can assist you in any other way.

Cancel a Ride

To cancel a pickup, please contact DART at 989-837-6940 during DART office hours.

No-Show Policy

If you request a pickup and do not show for that pickup, you will be charged the fare on your next bus ride. You can cancel bus pickups by calling the Dial-A-Ride office at 989-837-6940 during dispatch office hours.

Department of Public Services (DPS)

Midland's DPS is divided into three divisions: the Parks and Recreation, Public Works, and Dial-A-Ride.

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