Department of Public Services - Dial-A-Ride
Municipal Service Center - 4811 N.
Saginaw Rd. Midland, MI 48640 Phone: 989-837-6940
Dial-A-Ride Transportation (DART) provides demand-response public
transportation for travel within Midland's city limits.
Demand-Response Service: Call Dial-A-Ride
(989-837-6940) at least 60 minutes before you need to be picked up, and plan on a 25-minute bus ride to your destination. Ride times may be longer during busier hours (weekdays
7-9 a.m. and 3-5 p.m.).
Time calls are booked on a first-call, first-served basis, and time slots do become filled. To increase chances of obtaining a ride at the preferred time, provide as much advance notice as possible.
Standing Order Service: Make one call and schedule a Dial-A-Ride pickup at
the same time each day or week.
Call Dial-A-Ride at 989-837-6940 to schedule your ride.
Bay Metro Transfers/Pick-ups: The transfer/pick-up location for connection with Bay Metro Transit
is Midland Town Center (corner of Washington and E. Patrick roads in Midland). Read more or call
989-837-6940 for details.
Dial-A-Ride Emergencies: Riders who have scheduled a bus ride outside of our phone service hours (prior to 8:30 a.m. Monday-Friday, after 5 p.m. Monday-Friday, or on Saturday after 1 p.m.)
and are not picked up as expected may call our hotline number (989-837-6999) for emergency bus service. This service is available
when Dial-A-Ride phone service is closed, the rider was taken to a
destination by Dial-A-Ride, the rider missed their return pickup or
Dial-A-Ride failed to pick them up, and Dial-A-Ride bus service is
Click on the link below for more on Dial-A-Ride services.
How Dial-A-Ride Works
Persons wanting to use Dial-A-Ride will need to complete a Passenger Information Form
(click on link below). If you have multiple family members who will be using our service, each individual
must fill out and return a form.
Passenger Information Form*
Any person who is eligible for the reduced fare ($.75 or pink tickets) under the Americans with Disabilities Act (ADA) needs to have a medical doctor or mental health professional complete the ADA verification section of the Passenger Information Form. New riders have 30 days to provide Dial-A-Ride with their ADA verification. If the verification is not received within 30 days, the passenger will be required to pay
the full fare ($2.00 or yellow tickets) until ADA verification has been submitted.
Senior citizens (60 years or older) automatically qualify for the reduced fare and do not need to complete the ADA verification section
on the Passenger Information Form.
When booking a ride, it is important to note that there is a 20-minute scheduled pickup window. Passengers should write down the times of their 20-minute pickup window. The bus can arrive anytime inside this 20-minute
period. The bus will wait two minutes inside this window before continuing on to the next stop. A no-show fee will be charged to passengers that are not available for scheduled pickups, and the fee must be paid before service can resume.
Please contact Jan Yuergens at 989-837-6908 with any questions you may have.
Who Uses Dial-A-Ride?
Children traveling to school, daycare and activities.
Persons with disabilities and
those needing lift-equipped buses. Drivers are
trained to handle wheelchairs.
The City of Midland provides curb-to-curb transportation service within
Midland's city limits. Drivers cannot go beyond the curb to provide assistance for passengers and cannot carry groceries or other carry-on items on or off the bus. If you need assistance beyond the curb or with carry-on items, you may qualify to travel with staff at no additional charge. Please contact Jan Yuergens
at 989-837-6908 with questions.
Please click on the link below for guidelines for oxygen tanks and mobility devices such as walkers, strollers, wheelchairs, Amigos, grocery carts,
Mobility User Guidelines
Seniors traveling to stores, medical appointments, and special events.
Anyone needing reliable transportation to get to school, work or shopping.
Dial-A-Ride provides service to the general public
including persons with disabilities and elderly riders.
When you schedule your ride, please
inform the Dial-A-Ride Office if you need the assistance of a lift-equipped bus.
Cancel a Ride
To cancel a pickup, contact Dial-A-Ride at 989-837-6940 during
Dial-A-Ride phone service hours. Rides must be cancelled
60 minutes prior to the pickup time or the rider will be responsible for the fare.
All evening rides must be cancelled by 5 p.m. weekdays and 1 p.m. on Saturday or the passenger will be response for the fare.
Morning rides scheduled for pickup prior to 8:30 a.m. may call the hotline number (989-837-6999) to cancel their ride. Rides must be cancelled 60 minutes prior to the pickup time.
If you request a pickup and do not show for that pickup, you will be charged
the fare on your next bus ride. You can cancel bus pickups by calling the
Dial-A-Ride office at 989-837-6940 during dispatch office hours.
Title VI Plan
Title VI Plan: In compliance with Title VI of the Civil Rights Act of 1964, the City of Midland
is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, or national origin.
2011-2012 Budget Report:
More about Dial-A-Ride's functions and performance indicators for the current fiscal year.
Department of Public Services (DPS)
Dial-A-Ride is one of three divisions within the Department of Public Services:
Parks and Recreation,
Public Works, and
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