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Utilities - Auto-Pay Program

Utilities Division  Phone: 989-837-3341   Email: water@midland-mi.org

Frequently Asked Questions

What happens if a payment is rejected?

What if my banking information changes after I've signed up for the program? 

Is there an instance when my bill would not be paid?

Who do I call for further information about this service?

Is there a way to pay my water/sewer bill over the Internet?

Answers

What happens if a payment is rejected?

Payments may be rejected by your financial institution because of insufficient funds, closed/unauthorized accounts, or for other reasons. Check with your financial institution for possible fees it may impose if your payment is rejected.

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What if my banking information changes after I've signed up for the program? 

You must notify the City of Midland Water Office of a change in banking information by resubmitting the Auto-Pay Enrollment Authorization form. Make sure to include the date the change is effective.

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Is there an instance when my bill would not be paid?

If an automatic payment fails because the City of Midland was not informed of a bank account change, customers will forfeit the 10% discount afforded to those who pay their water and sewer bill by the due date.

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Who do I call for further information about this service?

Contact the City of Midland Water Office at 989-837-3341 or e-mail us at water@midland-mi.org.

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Is there a way to pay my water/sewer bill over the Internet?

Yes. Use the City's Online Water/Sewer Bill Payment website to pay using your credit or checking card.

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