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City Manager

Midland City Hall -  333 W. Ellsworth St.  Midland, MI 48640  Phone: 989-837-3300

City of Midland Performance Measurement Dashboard

The Performance Measurement Dashboard compares key performance metrics for the City of Midland compared to state and national benchmarks.

For a description of the data included in each column, hover over the column headings. When there is an “i” icon in the More Detail column, more information for the metric is available by clicking on the icon.

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PERFORMANCE COMPARISON INDICATORS

  Above benchmark (>10% from median)
  Similar to benchmark (+/- 10% from median)
  Below benchmark (<10% from median)

 

Midland
2011
Midland
2012
2012
National
Median
2012
National
Comparison
2012
State
Average
2012
State

Comparison
More Detail
Library
Operating/maintenance expenditures per registered borrower $67.26 $67.42 $52.22 $63.71
Registered borrowers as percent of service area population 71% 71% 42% 46%  
Annual circulation per registered borrower 15.5 14.9 17.1 • •
Reference transactions per 1,000 population 1,016 1,048 1,023 • •  
Attendance at library-sponsored programs per 1,000 population 325 357 450 433
Police Services
Total police operating expenditures per capita $177.56 $166.36 $227.40 $187.59  
Violent and property crimes reported per 1,000 population (UCR Part I) 18.2 9.0 26.5 • •
Percent of violent crimes "cleared" (resolved) 90.6% 87.0% 61.1% • •  
DUI arrests per 1,000 population 2.32 3.03 3.56 • •
Moving violation citations issued per 1,000 population 62.3 78.4 83.0 • •
Traffic accidents involving injury per 1,000 population 5.9 5.4 3.9 • •
Fire Services
Fire/EMS operating expenditures per capita $158.06 $146.20 $133.23 $156.92
Percent of EMS calls with response time under 5 minutes 42% 61% 48% 74%
Percent of Fire calls with response time under 5 minutes 30% 55% 69% 52%
Percent of EMS calls with response time under 8 minutes 75% 96% 86% • •  
Percent of Fire calls with response time under 8 minutes 75% 79% 81% • •  
EMS Responses per 1,000 population 69.5 69.7 • • • •  
Total fires per 1,000 population • 2.21 3.02 5.31  
Parks & Recreation
Developed acres of park land per 1,000 population 25.7 25.7 10.3 10.9  
Expenditures per acre of park land $962 $987 $4,660 $1,661  
Employees (FTE) per 100 acres of park land • 1.3 3.7 2.0  
Recreational programming expenditures per resident $9.54 $5.73 $25.88 • •  
Public Services - Curbside Collection
Expenditures for refuse collection/disposal per stop $58.50 $60.90 $113.44 $92.75  
Expenditures for recycling services per stop $26.56 $27.25 $34.61 $21.60  
Street Maintenance
Cost per lane mile for street sweeping $17.15 $23.17 $35.28 • •  
Road rehab expense per lane mile $3,593 $2,781 $8,332 • •  
Percent of lane miles in satisfactory or better condition 65.0% 65.0% 83.0% • •  
Utilities
Cost per resident for water treatment and distribution $152.51 $151.72 • • $156.73  
Cost per resident for sewer treatment and collection $161.16 $159.14 • • $168.88  
Customer service cost per water/sewer bill $12.72 $11.94 • • $28.53  
Employees per 100 million gallons of water and sewer processed 0.54 0.53 • • 1.2  
Clerk and Elections
Clerk operating cost per capita $7.52 $7.88 • • $9.23  
Clerk FTE per 10,000 population 0.73 0.73 • • 1.18  
Election cost per capita $2.19 $2.06 • • $1.87  
Assessment & Equalization
Assessment cost per parcel • $31.62 • • $25.96
Human Resources
Turnover rate, all full-time employees 1.2% 1.8% 3.9% • •  
Benefit expenditures as percent of salary expenditures 46% 42% 39% 52%
Workers' Compensation claims per 100 employees 11.4 10.8 10.6 7.9  
Work days lost due to injury per 100 employees 61 72 • • 229
Information Services
Total operating/ maintenance expenditures per workstation $3,160 $3,338 $3,531 • •  
Risk Management
City vehicle accidents per 100,000 miles driven 0.09 0.25 0.99 • •  
Cost of accidents per 100,000 miles driven $93 $116 $2,100 • •  
General liability claims per 10,000 population 1.19 1.43 1.82 • •  
General liability cost of claims per capita $0.15 $0.28 $0.47 • •  
Purchasing
Calendar days from start to finish for formal bids 21 21 25 • •