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City Manager

Phone: 989-837-3301 Email: cityhall@midland-mi.org

Citizen Survey Asking for Resident's Feedback

The City of Midland is one of many U.S. jurisdictions to participate in The National Citizen Survey™ in 2011. By the end of May-early June, questionnaires were sent to a random sample of 1,200 Midland households that asked for feedback on the quality and usefulness of City services. Households that received a mailed version of the survey were asked to return their completed forms by June 28 to the address on the survey. Results from the mailed survey will be included in a final report that City of Midland officials can use to benchmark the quality of services provided to residents and help the City Council make decisions that affect our community.

Online Survey Now Available

From July 5 - August 5, Midland citizens who were not randomly selected to participate in the mailed survey have the chance to take an online version of the same questionnaire. To take the short online survey, click below.

Online Citizen Survey

Data collected from the online survey will be reviewed by City staff as a supplement to results from the first survey.

For more information, visit our Citizen Survey Frequently Asked Questions (FAQs) page.  Or, contact the Midland City Manager’s Office at 989-837-3301.

National Citizen Survey

The National Citizen Survey is sponsored by the International City/County Management Association ((ICMA) in cooperation with National Research Center, Inc. The questionnaire and survey procedure were designed based on the experience of hundreds of local governments ranging in size from small to large. Scientific sampling and weighting of responses in each city ensure accurate and reliable results.

Because each city's survey is developed using a standard template, and many cities can be surveyed at one time, The National Citizen Survey is a highly efficient way to measure citizen opinion. Now in its eleventh year of existence, over 250 municipalities in 43 states have enrolled to conduct the survey.