Grace
A. Dow Memorial Library Strategic Plan
2009-2010 Annual Goals
Infrastructure/Operations
Goal: Develop and maintain a long-term
building and maintenance plan
•
Action: Prioritize
building projects based on financial resources.
Fall 2009
•
Action: Address preventive maintenance exclusive of
the heating/cooling system, carpet cleaning. Fall 2009
•
Action: Maintain an ongoing record of completed
projects for historical reference. Ongoing
•
Action: Proceed with contracting with a design
consultant for renovating the Auditorium. Fall 2009
Goal:
Implement ways to improve energy efficiency in the building.
•
Action: Explore options for performing an energy audit
of building. Fall 2009
Goal:
Revise and update the strategic plan
•
Action: Record progress. Ongoing
•
Action: Provide updates to Library Board
quarterly. October 2009, January 2010,
April 2010, July 2010
Staff Development
Goal: Evaluate impact of operational
hour reductions on staff and further streamline work processes
•
Action: Develop a
questionnaire for staff that will identify areas of concern with new hours/work
assignments. Summer 2009
•
Action: Distribute and analyzed staff questionnaire. September
2009
Goal: Identify training and development
opportunities. Implement a minimum of 1 program per year.
•
Action: Area of focus will be customer service.
•
Action: Identify training and plan for implementation.
December
2009
Goal: Implement strategies to improve
teamwork and morale. Implement a minimum of two initiatives.
•
Action: Determine
method of staff/department recognition for accomplishments. October 2009
• Action:
Library staff will be
surveyed for suggestions on ways to improve/enhance the work environment. August
2009
Funding
Goal: Develop opportunities for new
funding/diversify funding sources
•
Action: Identify opportunities for grants. Ongoing
Action: Determine
the most appropriate grants to submit applications. At least three grants will be selected in
2009-2010.
Programming
Goal: Review demographics and trends to
better understand needs and target audiences
•
Action: Research
pertinent demographics and provide data to Youth and Adult Services staff. Fall 2009
•
Action: Review PEW reports and other sources to
determine trends relevant to library services. Ongoing
•
Action: Define target audiences.
Goal: Develop annual program plan in
line with needs and resources
•
Action: Develop
annual calendar with funding allocations.
August 2009
Goal: Evaluate impact on hours of
operation and accessibility
•
Action: Develop a questionnaire for staff that will
identify areas of concern with new hours/work assignments. August 2009
•
Action: Distribute and analyzed staff questionnaire.
September 2009
Goal: Develop opportunities to
strengthen partnerships
•
Action: Evaluate program plan for partnerships that
would contribute to expenses. Ongoing
Technology/Resources
Goal: Develop and update a long-term
technology plan
•
Action: Review and update current technology plan
developed by the Technology Committee.
October 2009.
Goal: Evaluate the use of library
laptops.
•
Action: Track
check outs from start of program in August 2008. September 2009
Goal:
Build Internet Library resources
•
Action: Develop
gateways on specific topics. As issues are indentified.
Goal: Improve access to computers for children
and teens.
•
Action: Provide in-house inexpensive laptops for use by
children and teens. January 2010.
Goal:
Evaluate staff resources being used to maintain website
•
Action: Record
staff time spent on web related tasks. Begin September 2009
Goal: Evaluate circulation of
print/non-print materials to determine annual allocations
•
Action: Compile
borrowing statistics from 2008-09. September 2009
•
Action: Allocate
funding according to use of materials. September
2009
Goal: Evaluate new and appropriate resource
formats for patron use
•
Action: Include
review of new products and services on monthly agenda of the Technology
Committee.
Marketing
Goal: Regularly improve/upgrade/maintain
website
•
Action: Website Committee discusses and tests
suggestions on the website. Ongoing
•
Action: Website
Committee provides draft pages to appropriate staff to review suggested changes
before implementation. Ongoing
•
Action: Invite
all staff to submit suggested changes to the Website Committee. Ongoing
•
Action: Develop an online survey to determine
usability of the website by patrons.
January 2010
Goal: Integrate findings from Northwood
report into website recommendations
•
Action: Review quarterly reports on Google Analytics
to evaluate website entry points.
•
Action: Develop
Facebook page for the library. July
2009.
•
Action: Use Facebook page to advertise library
programs. July 2009
Goal: Develop a Marketing Plan
•
Action: Outline
components of a marketing plan. September 2009
•
Action: Implement identified areas from the marketing
plan. Ongoing
•
Action: Evaluate and purchase digital signage for
library lobby. Fall 2009