HeritageQuest® Online remote access makes use of referring URL authentication to keep unauthorized users from getting into the system. Referring URL authentication checks the information transmitted by your browser to make sure that you are connecting through an authorized institution. If the referring URL is absent, you will get an error.
The most common causes for this are:
You are using a personal firewall
You tried to access HeritageQuest Online from a
bookmark or by
typing the URL
Your computer is running a personal firewall (or
software) that stops your browser from sending the referring URL
You need to configure your personal firewall to stop it from blocking the referrer information. Most firewalls will allow you to set up a trusted site. Once you set up a trusted site in your firewall, you will be able to access the site. For HeritageQuest Online to work, you need to mark the following sites as trusted:
You tried to access HeritageQuest® Online via a browser bookmark, or by typing the HeritageQuest® Online URL in your browser's address box.
You must access HeritageQuest® Online through the Grace A. Dow Memorial Library webpage. Do not bookmark or manually enter the HeritageQuest® Online URL.
More Patron/User Help from Proquest
If you are still unable to access HeritageQuest Online, please call the Library Reference Desk at 837-3449.